Courtesy Officers: 972-820-8000
After-Hours Maintenance: 972.820.8000
As a resident of Thousand Oaks, you will have access to all of the amenities at Thousand Oaks, including the pools and fitness centers. Residents must wear their amenities passes for access. If you are a registered pet owner, you will also receive access to Bacon’s Dog Park at The Shacks. The FlatIron District is owned by a separate management company and shared access to the amenities on the north side of Windhaven are not included in your lease.
Yes! We would love to have your friends and family as neighbors. Current residents who refer a friend receive a $250 rent credit 30 days after move-in. Ask any of our leasing agents for details on this program.
Free Wi-Fi is available at Dry Creek Lodge and all Thousand Oaks pools.
There is a recycling program for all neighborhoods within Austin Ranch. Our door-to-door Valet trash service will pick up your trash at designated times Sunday – Thursday 6pm-8pm. There are blue recylcling bags available at the Leasing Center at Dry Creek Lodge.
Changes in your energy use will cause your bill to increase. Some of the things you may want to consider that can impact your energy use are noted below.
It is very unlikely that the problem that you are experiencing is a problem with your meter. The chance of a five-dial meter failing is less than one percent, and it is more likely to slow down than to speed up. It is very rare for a meter to register more usage than what is actually being used. More often the meter is misread, always check the reading yourself to make sure your bill is correct.
Turn off the unit and contact Maintenance at 972-820-8000 or turn in a Maintenance Request on our Resident Portal. An Austin Ranch maintenance staff member will come inspect the unit, check the coolant, heating coils, thermostat, and compressor. For after hours service, please choose the emergency maintenance option if you’re thermostat is reading 85 degrees and higher during the summer or 60 degrees and lower during the winter.