Leasing & FAQs

Many people have questions about our leasing process. To make things easy for everyone, we've compiled a list of our most frequently asked questions. The staff at Thousand Oaks is always anxious to help you. So, if you don't find the answer to your questions here, please feel free to contact us at 972-820-8000.


What are your general guidelines for leasing? How will I know if I'll qualify?

We require proof of verifiable income, rental/mortgage history, credit report and criminal history. Click here to download our full list of rental requirements & guidelines.

If we lease in a certain phase, will we have access to amenities not in our phase?

All of our resort style amenities at Thousand Oaks are available to every resident.  If you are a registered pet owner, you will also receive access to Bacon's Dog Park at The Shacks.  

What lease terms do you offer?

Lease terms vary, depending on the time of your move-in date, and according to the specials we offer from time to time. Usually our lease terms range from 6 to 13 months.

What is your pet policy?

Thousand Oaks at Austin Ranch is a pet friendly community. For cats, there is a $150 refundable pet deposit required in addition to a non-refundable pet fee of $150. For dogs under 30 pounds, a $250 refundable pet deposit is required in addition to a non-refundable pet fee of $250. For dogs over 30 pounds, a $350 refundable pet deposit is required in addition to a non-refundable pet fee of $350. There is a $15 monthly pet rent per pet. Thousand Oaks does not have a weight limit, but there are breed restrictions and a limit of two pets per apartment. Only domesticated animals such as cats and dogs are allowed.

How much are your deposits?

One, two, and three-bedroom deposits are $100 - $250, plus a $100 administrative fee along with $50 per application for every applicant over 18. Call the leasing office for details.

Do you charge membership fees for the gyms?

Memberships to both of our on-site fitness facilities are free for residents. If you want to participate in the Pilates or Yoga classes, there is a minimal fee.

What kinds of events do you have at Austin Ranch?

We offer all types of events, ranging from football watching parties, to holiday parties, meet your neighbor nights, happy hours, brunches, outdoor concerts and dog-friendly events.

What about parking?

We offer detached and attached garages, tuck-under parking, and parking garage spaces, for an additional charge. We also have open parking located all over the community.

What is Austin Ranch & how big is it?

Austin Ranch is a master-planned community built on 1,900 acres of beautiful land reminiscient of the Texas hill country. Currently, we have more than 1,500 apartment homes in Thousand Oaks, corporate campuses on the north side, retail shops in Austin Square and single family homes in Austin Waters. We will be building for the next ten years, in the hope of reaching 5,000 apartment homes. 

What schools would my child attend?

All neighborhoods within Austin Ranch are located in the highly sought after Lewisville Independent School District.

Elementary School: Homestead Elementary School - Distance 4.6 miles

Middle School: Arbor Creek Middle School - Distance 4.3 miles

High School: Hebron High School - Distance 3.5 miles