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Resident FAQ

 

What are the emergency numbers?

Police/Fire/Ambulance:  911
Courtesy Officers:  972-820-8000
After-Hours Maintenance:  972-820-8000

Do I have access to amenities that are in other areas of the neighborhoods at Austin Ranch?

As a resident of Thousand Oaks, you will have access to all of the amenities at Thousand Oaks, as well as our sister properties of The Boat House and The Hudson (coming soon!) Residents must wear their amenities passes for access.  The FlatIron District is owned by a separate management company and shared access to the amenities on the north side of Windhaven are not included in your lease.  

Do you have a referral program for friends and family?

Yes! We would love to have your friends and family as neighbors. Current residents who refer a friend receive a $250 rent credit 30 days after move-in. Ask any of our leasing agents for details on this program.

Where can I access free wireless internet at Austin Ranch?

Free Wi-Fi is available at Dry Creek Lodge and all Thousand Oaks pools.

How do I stay updated on events and happenings around Austin Ranch?

We have several ways to keep you updated - Like us on Facebook, Follow us on Twitter, visit The Thousand Oaks Explorer, or view our Events Calendar

What is your pet policy?

We accept dogs (certain breed restrictions apply), cats, and fish. You are limited to 2 total pets per apartment. A pet deposit and pet fee applies. Contact the leasing office for more information.

What efforts is Thousand Oaks taking to go Green?

There is a recycling program for all neighborhoods within Austin Ranch. Our door-to-door Valet trash service will pick up your trash at designated times Sunday – Thursday 6pm-8pm.  There are blue recylcling bags available at the Leasing Center at Dry Creek Lodge.

Are there any tips to Save Energy and Money?

Lighting

  • Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescents use 20 percent of the electricity and last 10 times longer.
  • With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes.
  • Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
  • Reducing the wattage of incandescent bulbs in frequently used areas

AC/Heat

  • Save considerable energy by turning your AC off (or setting the thermostat higher) when you are not at home.
  • During the summer months, set your thermostat at the highest comfortable setting. Austin Ranch recommends a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
  • During the winter months, set your thermostat at the lowest comfortable setting. Austin Ranch recommends a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
  • Use ceiling or portable fans to supplement your air-conditioning in occupied rooms.
  • Replace filters quarterly and do not block registers and return vents with furniture or drapes.

Daily Living

  • Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
  • Use a microwave oven when it will work just as well as another method.
  • Run appliances like the dishwasher and washer/dryer only when full.
  • Turn off appliances and lights when you arent using them.
  • Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
  • Turn off the lights when leaving an empty room.
  • Close your blinds during the day.
  • Turn down your hot water heater.
  • If you have a fireplace, close the damper when not in use.

Why is my electric bill so high this month?

Changes in your energy use will cause your bill to increase. Some of the things you may want to consider that can impact your energy use are noted below.

  • Weather: Extreme changes in the weather can more than double your electric usage in a month.
  • Billing Period: The number of days in a billing period can vary from month to month.
  • Holidays: Unexpected company, cooking and cleaning, lighting and decorations all add up where electricity is concerned.

How likely is it that the issue with my bill is related to a faulty meter?

It is very unlikely that the problem that you are experiencing is a problem with your meter. The chance of a five-dial meter failing is less than one percent, and it is more likely to slow down than to speed up. It is very rare for a meter to register more usage than what is actually being used. More often the meter is misread, always check the reading yourself to make sure your bill is correct.

What do I do if there’s a problem with my AC/Heater?

Turn off the unit and contact Maintenance at 972-820-8000 or turn in a Maintenance Request on our Resident Portal. An Austin Ranch maintenance staff member will come inspect the unit, check the coolant, heating coils, thermostat, and compressor. For after hours service, please choose the emergency maintenance option if you’re thermostat is reading 85 degrees and higher during the summer or 60 degrees and lower during the winter.